We understand that protecting your personal information is important. In this Privacy Policy we, us or our means Acumen Psychiatry Pty Ltd as trustee for the Acumen Trust, trading as Acumen Psychiatry ABN 32 878 672 342.
This Privacy Policy sets out our commitment to protecting the privacy of your personal information. In providing our services to you, personal information about you may be provided to us, or otherwise collected by us, offline or online, including when you access our website, use our online contact form, telephone us, email us, SMS us, complete any questionnaire we provide you, visit our practice or participate in a telehealth consultation (Services).
What personal information do we collect?
We may collect personal information about you for the purpose of providing our Services to you. We may collect this information directly from you or from a third party such as your refer-ring doctor, or from a family member, partner or other support person but only with your consent or if required or authorised by law. This may include personal information, sensitive information and health information.
- Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
- Sensitive information: is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
- Health information: is a type of sensitive information and includes any personal information that is collected while providing you a health service. For example, any details you share with us in a consultation about your medical history or mental health will be health information.
The types of personal information we may collect about you include:
When you contact us:
- your name;
- your contact details, including email address and/or telephone number; and
- any other required personal information requested by us and/or provided by you or a third party.
When you register with us as a client:
- your contact details, including email address, mailing address, street address and/or telephone number;
- your Medicare number;
- details of your referring doctor;
- an emergency contact name and telephone number;
- our correspondence with you or with other health professionals about you; and
- any other required personal information requested by us and/or provided by you or a third party.
When you have a consultation with us:
- personal details which are necessary and relevant to the assessment and/or treat-ment of your presenting mental health concern and which you choose to share with us. For example, this may include details of your schooling/training/employment status; your marital status; your beliefs, values and views;
- sensitive information (including health information) which is necessary and relevant to the assessment and/or treatment of your presenting mental health concern and which you choose to share with us and any mental health assessment or diagnostic opinion we believe it is necessary or relevant to record. The types of sensitive in-formation you choose to share with us may include:• detailed information about your current medications, your physical health and detailed information about your psychiatric health;
• your racial or ethnic origin
• your religious beliefs
• your philosophical beliefs
• your political beliefs or affiliations
• your sexual orientation or practices
• any other sensitive details you choose to share with us
• any other required personal information requested by us and/or provided by you or a third party
When you visit our website:
We also may collect personal information about you, directly from you or from a third party, for the purpose of delivering our website to you. The types of personal information which we may collect when delivering our website to you include:
- your browser session and geo-location data, device and network information, statis-tics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
- information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of brows-er you are using, the type of operating system you are using and the domain name of your Internet service provider; and
- additional personal information that you provide to us, directly or indirectly, through your use of our website or associated applications from which you permit us to collect information.